Key Account Manager

• Job Title: Key Account Manager 
• Department: Sales 
• Reports To: Head of Sales 
• Location:  Cyprus    
• Job Type: Full Time 

Who are we looking for?

The Key Account Manager will be responsible for ensuring cost-effective and efficient cargo transportation while meeting delivery timelines. 

This position requires proactive client engagement, strategic coordination with internal teams, and occasionally travel to company offices, client locations, and business partners. 

What will you do:

Client Communication and Relationship Management: 

• Serve as the primary point of contact for client inquiries, delivering prompt and personalized communication to ensure high customer satisfaction 
• Gain an in-depth understanding of client needs and expectations to provide tailored logistic solutions. 
• Conduct regular reviews of client forecasts to anticipate future transportation needs, facilitating alignment between clients and operations  

Operations and Cargo Management: 

• Collaborate closely with the Operations Department to optimize cargo scheduling and ensure efficient and safe transportation of cargo, based on client priorities,  
• Monitor and analyze client forecast vs.  actual cargo volumes, identifying discrepancies and collaborating with clients and internal teams to resolve issues. 
• Oversee the accuracy and processing of shipping documents including shipping notices, bills of lading, and invoices, to streamline cargo flow and meet delivery timelines. 

Reporting and Strategic Oversight: 

• Provide detailed monthly reports to management on client forecast accuracy, volume figures, and operational performance. 
• Identify potential growth opportunities by analyzing market trends, operational capabilities, and client feedback. 

Quality Assurance and Problem-Solving: 

• Ensure high-quality service delivery while maintaining budgetary efficiency and upholding Sallaum Lines’ standards of excellence. 
• Resolve any cargo-related issues (e.g., stock control mismatches or, overlanded shipments) in a timely manner, ensuring minimal disruption to client operations. 

Relationship and Network Building: 

• Foster and maintain strong relationships with key accounts, external companies, and service providers (e.g., agents, port authorities) to ensure seamless cargo operations. 
• Encourage the development of external networks to increase awareness of Sallaum Lines’ capabilities and support global brand recognition, focusing on building and leveraging relationships for business growth. 

What do we expect of you?

• Bachelor’s degree in business administration, International Relations, Maritime Studies, or a related field.  
• Minimum of 3-5 years of experience in a similar role, preferably in the shipping, logistics, or maritime industry.  
• Strong understanding of the Europe market, particularly in the OEM and maritime sectors.  
• Fluent in English, both written and verbal. 
• Proven ability to build and sustain professional relationships.  
• Self-motivated with the ability to work independently and as part of a global team. 
• Willingness to travel as required. 
• Strong negotiation, problem-solving, and decision-making skills. 
• Strong analytical and strategic thinking skills 

What do we have to offer?

You are guaranteed an exciting position in a dynamic, growing, and fast-paced environment.

Our desire is to see each employee achieve his/her highest potential. We will do our best to provide the opportunity and offer training, education, and guidance whenever possible.

We commit to providing a supportive, collaborative, and healthy working environment based on fairness and honesty with our employees.

We provide a fair, equitable, and competitive package in relation to responsibility and performance.