Key Account Manager

Who Are We?
Sallaum Lines is a leading international ocean transportation company specializing in global
Roll-on/Roll-off (RoRo) cargo shipping services.
The company operates an owned and chartered fleet of modern Pure Car & Truck Carrier (PCTC)
vessels, allowing efficient and reliable transportation requirements and managing the seamless
distribution of cars, trucks, rolling projects, and breakbulk to customers worldwide.
The company aims to achieve 0 emissions by 2050, leading the way toward a sustainable future.

Job Brief:
We are seeking a Key Account Manager to join our dynamic team. The ideal candidate will be
responsible for ensuring the most efficient and cost-effective method of transporting cargo and
ensure timely delivery.
The position may anticipate some travel activities to our offices, clients, and business partners
around Europe and globally.

Reports To:
Chief Operating Officer

• Responsibilities:
• Client-Centric Communication and Coordination:
• Serve as the primary point of contact for all client inquiries, ensuring a high level of client satisfaction through prompt and tailored communication.
• Deeply understand client needs, requirements, and expectations to provide customized logistic solutions.
• Conduct regular reviews of client forecasts to anticipate and plan for future cargo transportation needs, facilitating discussions between clients and the operations team to ensure alignment.

• Operations and Cargo Flow Management:
• Collaborate closely with the Operations Department to optimize cargo scheduling and ensure the efficient and safe transportation of cargo, prioritizing according to client requirements.
• Monitor and analyze client forecast versus actual cargo volumes, identifying discrepancies and working with clients and internal teams to address any issues.
• Oversee and ensure the accuracy of shipping documents such as shipping notices, bills of lading, and invoices, to streamline cargo flow and meet delivery timelines.

• Reporting and Strategic Oversight:
• Provide detailed monthly reports to management on client forecast accuracy, volume figures, and any operational challenges or successes.
• Identify and report on growth opportunities based on a comprehensive understanding of market trends, operational capabilities, and client feedback.

• Quality Assurance and Problem Resolution:
• Ensure the delivery of high-quality service and solutions to logistics problems within budgetary requirements, maintaining Sallaum Lines’ standards of excellence.
• Actively resolve any cargo-related issues (e.g., stock control mismatches, and overland shipments) promptly, ensuring minimal disruption to client operations.

• Relationship and Network Building:
• Foster and maintain strong relationships with key accounts, external companies, and service providers (e.g., agents, port authorities) to ensure seamless cargo operations.
• Encourage the development of external networks to increase awareness of Sallaum Lines’ capabilities and support global brand recognition, focusing on building and leveraging relationships for business growth.

• What do we expect of you?
• Bachelor’s degree in business administration, International Relations, Maritime Studies, or a related field.
• Minimum of 3-5 years of experience in a similar role, preferably in the shipping, logistics, or maritime industry.
• Proficient understanding of the Europe market, especially in relation to the OEM and maritime sectors. Fluent in English, both written and verbal.
• Proven ability to build and sustain professional relationships.
• Self-motivated with the ability to work independently and as part of a global team.
• Willingness to travel.
• Strong negotiation, problem-solving, and decision-making skills.
• Strong analytical skills.

What do we have to offer?
You are guaranteed an exciting position in a dynamic, growing, and fast-paced environment.
Our desire is to see each employee achieve his/her highest potential. We will do our best to
provide the opportunity and offer training, education, and guidance whenever possible.

We commit to providing a supportive, collaborative, and healthy working environment based on
fairness and honesty with our employees.
We provide a fair, equitable, and competitive package in relation to responsibility and
performance.