Key Account Manager

Who are we looking for?

We are seeking a Key Account Manager to join our dynamic team. The ideal candidate will be responsible for ensuring the most efficient and cost-effective method of transporting cargo and ensure timely delivery.

The position may anticipate some travel activities to our offices, clients, and business partners

What will you do:

Client-Centric Communication and Coordination:

• Serve as the primary point of contact for all client inquiries, ensuring a high level of client satisfaction through prompt and tailored communication.
• Deeply understand client needs, requirements, and expectations to provide customized logistic solutions.
• Conduct regular reviews of client forecasts to anticipate and plan for future cargo transportation needs, facilitating discussions between clients and the operations team to ensure alignment.

Operations and Cargo Flow Management:

• Collaborate closely with the Operations Department to optimize cargo scheduling and ensure the efficient and safe transportation of cargo, prioritizing according to client requirements.
• Monitor and analyze client forecast versus actual cargo volumes, identifying discrepancies and working with clients and internal teams to address any issues.
• Oversee and ensure the accuracy of shipping documents such as shipping notices, bills of lading, and invoices, to streamline cargo flow and meet delivery timelines.

Reporting and Strategic Oversight:

• Provide detailed monthly reports to management on client forecast accuracy, volume figures, and any operational challenges or successes.
• Identify and report on growth opportunities based on a comprehensive understanding of market trends, operational capabilities, and client feedback.

Quality Assurance and Problem Resolution:

• Ensure the delivery of high-quality service and solutions to logistics problems within budgetary requirements, maintaining Sallaum Lines’ standards of excellence.
• Actively resolve any cargo-related issues (e.g., stock control mismatches, overlanded shipments) in a timely manner, ensuring minimal disruption to client operations.

Relationship and Network Building:

• Foster and maintain strong relationships with key accounts, external companies, and service providers (e.g., agents, port authorities) to ensure seamless cargo operations.
• Encourage the development of external networks to increase awareness of Sallaum Lines’ capabilities and support global brand recognition, focusing on building and leveraging relationships for business growth.

What do we expect of you?

• Bachelor’s degree in business administration, International Relations, Maritime Studies, or a related field.
• Minimum of 3-5 years of experience in a similar role, preferably in the shipping, logistics, or maritime industry.
• Proficient understanding of the Europe market, especially in relation to the OEM and maritime sectors.
• Fluent in English, both written and verbal.
• Proven ability to build and sustain professional relationships.
• Self-motivated with the ability to work independently and as part of a global team.
• Willingness to travel
• Strong negotiation, problem-solving, and decision-making skills.
• Strong analytical skills

What do we have to offer?

You are guaranteed an exciting position in a dynamic, growing, and fast-paced environment.

Our desire is to see each employee achieve his/her highest potential. We will do our best to provide the opportunity and offer training, education, and guidance whenever possible.

We commit to providing a supportive, collaborative, and healthy working environment based on fairness and honesty with our employees.

We provide a fair, equitable, and competitive package in relation to responsibility and performance.